POLICIES
REFUND POLICY
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We do NOT offer refunds, exchanges or store credit. All items are purchased in “As is condition”. If you have any doubts or concerns about the items please email us at atomicfurnishing@gmail.com BEFORE purchasing. Please note that a majority of our items are vintage, meaning 50, 60 or 70 years old and will have age appropriate wear. Please zoom into the photos to inspect each piece before purchasing. If you would like to see more photos of the item and up close shots of any particular area please contact us at atomicfurnishing@gmail.com
SHIPPING POLICY
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We ship our furniture via white glove and our rugs as well as some small vendor items through USPS. The white glove company, Plycon is fully insured and when we ship USPS we make sure to get coverage for your item that is included in your quote. Any damages that may happen through shipment are the responsibility of either Plycon or USPS and you will be responsible for filing a claim with them and following through.
We do allow our customers to handle their own shipping with Uship. We highly recommend that you do your research when selecting a Uship shipper to ensure they have positive reviews, blanket wrap and have insurance. Please also be sure to let them know our business hours so they arrange to pick up your piece when our store is open.
By agreeing to these terms you understand that Atomic Furnishing and Design is not liable or responsible for refunding furniture and shipping costs due to damage that occurs once the items have left our shop.
All of these terms and policies are at checkout (in the bottom left-hand corner) before you process your order. If you have any questions or concerns before purchasing please contact us at atomicfurnishing@gmail.com
STORAGE/PICK UP POLICY
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We offer three weeks of free storage to help our customers work through the logistics of hiring a delivery company or doing self-pickup. After three weeks, we charge a one-time $50.00 (fifty dollar) fee plus $10.00 (ten dollars) per day that your piece remains at the store. Atomic is not responsible for damage to your piece while it is being stored in our store.
We recommend hiring a delivery company to transport your pieces. Let us know if you would like a few recommendations for local delivery companies. We use a white glove shipping service for out of state customers and can get you a quote from them if needed. Using a delivery company recommended by atomic does not void atomic’s storage fees or make atomic responsible for any damage to your piece.
If you plan to pick your piece up yourself, please bring enough help with you to load the piece into your vehicle — atomic staff is not able to assist with this. If you are not able to bring help with you, we can put you in touch with a delivery company you can hire who will meet you at the store and load the piece for you.
THE STORE IS CLOSED ON MONDAY AND TUESDAY — You are welcome to pick up anytime Wednesday - Saturday 10-6 or Sunday 12-5.
In addition to bringing help to load, please bring your ID, blankets, plastic wrap, straps or anything else you think you may need to safely transport your piece home. Let us know in advance if someone is picking up for you so we know they have your permission to take your furniture from the store.
FAQ
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Q: What are your store hours?
A: We are open Monday - Saturday from 10-6 and Sunday 12-5
Q: Do you offer returns?
A: We do not offer returns or refunds. Please be sure to look over the item carefully before you purchase. Please keep in mind we sell vintage furniture that may have age appropriate wear.
Q: Do you buy?
A: Yes, please send photos, where you are located and what you are looking to get for each piece to atomicfurnishing@gmail.com
Q: Do you offer upholstery to the public?
A: We do not offer that service.
Q: Do you offer refinishing to the public?
A: We do not.
Q: Do you offer design services?
A: We currently do not offer that service.